UPDATE (11:50 PM): All the affected services have been restored according to CIMB. More details below.
ORIGINAL STORY (10:42 PM):
CIMB Bank revealed that a number of its services are currently experiencing downtime. Among them include both of its consumer-level online banking apps, the CIMB Clicks and CIMB OCTO.
According to the post that was published on the bank’s Facebook and Twitter accounts simultaneously at 10:15 PM, CIMB’s self-service terminals are also down at the moment. Not only that, customers are also not able to perform debit card transactions as well.
In the post, CIMB said that a “connectivity issue” has affected these services although it didn’t provide any in-depth details regarding the downtime. Furthermore, the bank also has yet to provide any estimated time of recovery although it is already working to put these services back into operation.
We are facing a connectivity issue that is impacting the availability of CIMB Clicks / CIMB OCTO, Self-Service Terminals and Debit Card transactions.
Our teams are on it and we will ensure service is restored as soon as possible. We seek your patience and understanding.
— CIMBMalaysia (@CIMBMalaysia) March 20, 2023
We are currently monitoring the situation and will keep you updated as soon as more information regarding the downtime comes our way.
UPDATE (11:50 PM):
Less than two hours after the downtime notice was published, CIMB released a quick update regarding the situation at 11:39 PM. The bank noted that all of the affected services are now operational once again.
We wish to inform that our services have been restored. Thank you for your patience.
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Kami ingin memaklumkan bahawa perkhidmatan kami telah dipulihkan. Terima kasih atas kesabaran anda.— CIMBMalaysia (@CIMBMalaysia) March 20, 2023
As you can tell from the brief post on the bank’s official social media pages, there was no explanation about the exact nature of the “connectivity issue” that CIMB experienced tonight. While tonight’s downtime seemed to be relatively short-lived and was not as bad as some of the bank’s previous incidents, plenty of customers were not happy about it, based on the comments that were left on the bank’s Facebook page as well as Twitter.
