Whether you like it or not, Blizzard has officially launched the free-to-play Diablo Immortal for mobile devices and PC, at least in regions outside of our own. While a good number of eager (or willing) players have already sunk their teeth into the new game, the same can’t be said for some others – specifically, those who own Exynos-powered Samsung smartphones.
Based on numerous feedback from users via the official Diablo Immortal subreddit, it is reported that the game would not launch on Samsung phones that are equipped with the brand’s first-party chipset – even those running on the Exynos 9611, which is the minimum requirement that has been determined by Blizzard. In addition, the game is said to display graphical errors on newer Samsung handsets, thus also rendering it to be unplayable.
Blizzard since then has acknowledged the issue and is currently investigating the potential causes for Diablo Immortal’s unplayable state on Exynos-powered devices. As pointed out by the company’s Community Lead PezRader on Reddit, downloads for the impacted devices may be suspended until a fix can be issued.
For your reference, the list of Samsung smartphones that have been acknowledged by Blizzard to be incompatible with Diablo Immortal includes some Galaxy A Series phones (A12, A13, A21s, A51 5G and Galaxy A Quantum), Galaxy S10 series, Galaxy Note 10, Galaxy F12 and F62, Galaxy M12, M13 and M62, as well as the Galaxy XCover 5. At the time of writing, users have shared on the subreddit that the issue is present on newer Samsung phones as well. And that even includes those running on Snapdragon chipsets, such as the Galaxy S22 and Galaxy Fold2.
Now, before a potential “do you not have compatible/non-Samsung phones?” meme pops up, it is worth noting that iPhone users too have reported encountering a similar issue in the same Reddit thread. This would lead us to believe that the cause might not actually be related to smartphone hardware, but a problem with the current Diablo Immortal build. And as most of us are aware by now, it is pretty uncommon for high-profiled (or infamous) video game titles to see shaky day one launches.
Interestingly, the game seems to be running well on the Samsung Galaxy Note 9 (shown in the article’s header and above) belonging to our writer and resident gamer, Ian Chee – which is equipped with an Exynos 9810, by the way. So far, he has gone through character creation and even completed the game’s first level without a hitch. Though we should also note that we’re running the pre-release build of Diablo Immortal for preview purposes and not the launch version.
Seeing that the game is still not available in our region just yet, hopefully Blizzard will sort out the issue by the time it is released. On that note, Diablo Immortal is set to be released locally via Google Play Store, Apple App Store and the Battle.net launcher on PC on 23 June 2022.