It was recently revealed that Grab Malaysia will implement what the company called as Cancellation Compensation penalty on its customers. This fee will apparently be charged to Grab passengers that canceled their booking 5 minutes after it was accepted.
The penalty will also be imposed on passengers that didn’t show up for their booking and forced the driver to cancel the booking by labeling it as “Passenger no-show”. Same goes for GrabShare bookings that have to be canceled because there were too many passengers or luggage.
However, the compensation will not be provided to drivers if they don’t move towards the passenger or take too long to reach to their bookings. Meanwhile, the exact amount of cancellation fee depends on the type of GrabCar that passengers have booked.
Here is the table, as provided by Grab Malaysia:
This new policy will be implemented in Klang Valley starting from 25 March with other cities through Malaysia will begin from 27 March onwards.
(Source: Grab Malaysia – 1, 2 [under the Cancellation Compensation section].)
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