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Google Addressing Pixel 2 XL Screen Issues with Software Updates & Two-Year Warranty

by Andrew Cheng
October 27, 2017
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Google’s latest flagship smartphone has been under fire lately. With reports of screen burn-in, narrow colour gamut, and even clicking sounds, the Pixel 2 XL seems to have quite a number of issues. Google, however, will be addressing all of these concerns with software updates – the company is adding two-year warranty on both the Pixel 2 and Pixel 2 XL too.

First up, the screen burn-in. According to Google, the display of the Pixel 2 XL’s decay characteristics are “similar to OLED panels used in comparable products.” Mario Queiroz, the VP of product management at Google, elaborated that this “should not affect the normal, day-to-day user experience of the Pixel.”

Nonetheless, Google will still push a software update in the future to address any screen burn-in concern, which include a new fade-out of the navigation bar buttons after a period of inactivity. On top of that, the maximum brightness of the Pixel 2 XL will also be reduced by a “virtually imperceptible” 50 nits to reduce load on the screen.

Google Pixel 2 Screen Burn-InAlleged screen burn-in of the Pixel 2 XL.

Aside from that, Pixel 2 and Pixel 2 XL users who are unhappy with their displays’ muted colours will be happy to know that Google is introducing a new “saturated” colour mode in a separate software update. In this mode, colours will be more vibrant and saturated, but naturally, the display’s colours will be less accurate too.

Finally, there’s the faint clicking sounds of the Pixel 2 smartphones, which will also be fixed in an upcoming software update. Interestingly, those who can’t wait for the update to be pushed out can also disable NFC as a temporary solution.

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Despite these issues, Google’s Pixel 2 and Pixel 2 XL are still arguably some of the best Android smartphones in the market now. Hopefully, the upcoming software updates will alleviate these problems – Google’s confidence in offering two-year warranty on both Pixel 2 phones is definitely a pleasant surprise as well.

(Source: The Verge)

Filed Under GoogleSmartphone
Updated 4:15 pm, Fri, 27 October 17
http://lowy.at/EukVZ
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