All is not well at Lazada Malaysia, which is now 83% owned by the Alibaba Group. Over the past month, customers have been facing severe issues with the extremely popular online marketplace.
Lazada’s traffic and transaction rate is arguably the highest in the country, and while it is truly understandable for some issues to crop up every now and then, the sheer number of complaints flooding their official Facebook page is sure cause for concern.
The problems that are reported range from missing order after payment has been made, missing deliveries, unprocessed refunds as well as non responsive customer service.
We ourselves are big fans of the online shopping site, and we receive deliveries almost every day. However, since early this month, even we have been getting items wrongly delivered to our doorsteps, or not delivered at all. Whats more alarming is that the delivery orders, as well as details are correct, but the items inside are not.
We did receive the particular item which we ordered, but we also received a second delivery for the same order, which we are quite sure was supposed to be sent out elsewhere (note the duplicate order no).
One week later, we are still hanging on to the item after alerting Lazada via email of their error.
Based on the comments on Facebook, buyers are not the only people affected. Some merchants have even taken to Lazada’s Facebook to highlight that orders on their stores are not reaching them, and being assigned to other sellers who do not actually carry the said items.
We have reached out to Lazada Malaysia to get their response on these issues, but have yet to receive any feedback.
UPDATE 25/10: hereLazada has acknowledged issues with its backend due to upgrading works. More info .
