US non-profit organisation Consumer Reports has said that the Microsoft Surface has a failure rate higher than any other laptop in the market. The Microsoft made devices were more likely to fail than any other brand over the course of two years, causing concern for owners.
This conclusion was reached after a surveying 90,000 tablet and laptops owners in the US. Among them, Surface owners reported a failure rate of around 25 percent within the first two years. These included problems like devices freezing up while in use, sudden shutdowns, and issues with the touchscreen.
Microsoft has dispute the report, saying that it’s own internal metrics do not show the same numbers.
“We don’t believe these findings accurately reflect Surface owners’ true experiences or capture the performance and reliability improvements made with every Surface generation,” the company said in a statement.
Surface products are designed to show PC makers what a Windows 10 devices should look like, and Microsoft positions them as high end premium devices. Consumer Reports had once given its seal of approval for the Surface line, but it would appear that Microsoft’s quality control has taken a dip over the years.