The Multimedia and Communications Consumer Forum of Malaysia is set to officially launch a new mobile app to assist consumers in filing complaints with their network provider while also making recommendations for mobile plans.
The MY Mobile Rights apps is about as simple as it gets, with a menu for complaint submissions, plan recommendations, service provider locations, and guides for getting the most out of your mobile device and network. The interface is easy enough to explore, although it has an annoying habit of showing a popup notification every time you enter a menu. The notification doesn’t actually provide any important information either.
Aside from that minor intrusion, the MY Mobile Rights app makes information easy to discover. It lists the top 5 prepaid, postpaid, and mobile broadband plans as easy to read tables; although it fails to provide a direct comparison as to why CFM thinks these plans are better than the rest.
The complaint submission is likely to be the most useful feature of the app, allowing users to either file complaints or track the status of complaints that have already been made. CFM warns that it is not actually responsible for seeing that the complaints are dealt with; as the feature only redirects the issue to the relevant network provider. We are not even sure if the app allows CFM to directly track how many complaints are made against telcos; although the documentation seems to indicate that no user data is retained.
Similarly, the service provider locator does a good job of listing the locations of outlets for a variety of network providers; including the likes of Altel and Tron. Unfortunately, it only lists the address of the location without providing any integration with Google Maps or Apple Maps; which would have made finding these stores so much easier.
Finally, the guides & tips section provides information about smartphones and telcos. There’s some useful information in there, especially for those who are less tech savvy. On the other hand, there are also some tips that simply do not help any situation.
The MY Mobile Rights app is available for free on both Android and iOS. According to the information on the app stores, it has been around since February. It seems CFM has taken its own time in launching the app despite it already being widely available to the public.