Electronic Arts is looking into reports that Battlefield anti-cheat software PunkBuster has been banning innocent Battlefield 3 players for absolutely no reason. EA posted a notice in the help forums stating that they are currently looking into the matter, although there was no other information about what has been happening ishe game.
Battlefield 3 was featured on Origins “On The House”, which essentially gives away older EA titles for free, last month. This has lead to a large influx of new players to the game, and while it is expected that this was to drum up some extra interest in the upcoming Battlefield Hardline. However, it appears that the PunkBuster service has been having issues with this and has ended up randomly banning players for absolutely no reason.
The issue happens to be that EA does not have control over PunkBuster and cannot undo the bans. Players who have been unfairly banned must instead open a support ticket with the PunkBuster developer Even Balance. A situation that is making it very difficult for players to get answers, about what is going on.