E-hailing platforms Maxim and InDrive have been granted permission to continue operations in Malaysia, following a successful appeal and implementation of corrective measures. However, the Land Public Transport Agency (APAD) has stated that both companies will remain under close scrutiny for the next three months, with progress reviews scheduled on a quarterly basis.
The agency revealed that the decision was made after a series of random inspections on 11 July showed that all drivers under the two platforms possessed valid e-hailing vehicle permits (EVP). APAD added that both it and the Road Transport Department found that the companies had made satisfactory improvements to their compliance systems.
Previously, Maxim and InDrive faced a directive to cease operations effective 24 July 2025, after an audit found both had failed to meet key regulatory requirements, particularly in relation to driver permits. APAD revoked their operating licences in May, prompting the companies to appeal the decision through the Transport Ministry and were given until 24 July to rectify the issues in order to resume service.
According to the agency, both firms have since enhanced their driver registration systems to ensure only EVP-holding drivers are allowed to operate. In addition, APAD has granted the companies “view only” access to its internal data system to facilitate real-time cross-checks and compliance monitoring.
As part of the review conditions, representatives from both companies are now required to report in person to the agency’s headquarters on a monthly basis. The number of required visits may vary depending on the agency’s assessment of ongoing compliance and emerging issues.
APAD also said it would conduct random checks on drivers via the Maxim and InDrive apps during this review period. The agency warned that any failure to comply with the outlined service conditions could result in firm legal action under Section 12A(5) of the Land Public Transport Act 2010.
(Source: APAD, via Facebook)
