Just barely a month after its last major outage, Celcom’s network is facing yet another disruption once again. We are unable to determine the scope of the outage at the moment but judging from the sudden rise of tweets regarding Celcom on Twitter, this seems like another major incident.
At around 10:15 AM today, Celcom’s name has risen into the third spot within Twitter’s trending topic list for Malaysian Twitter users:
Once you search for the telco’s name within the platform, there is indeed a long list of angry tweets from Celcom customers. Plenty of complaints have also been unleashed on its Facebook page:
At the time this article was published, Celcom had yet to make any announcement regarding the network disruption. However, the mobile company did publish a service disruption notice on its website:
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The notice above mirrors the replies that Celcom’s customer service agents have provided to customers that had posted their complaints on Twitter. Meanwhile, we are keeping a close look at the situation as it happens, so stay tuned for further updates.
UPDATE (11:44 PM):
After more than 12 hours since we published our report, we jumped back into the fray to check Celcom has provided any updates to its customers. As it turned out, the telco still didn’t put up any notice regarding the disruption on its Twitter or Facebook page.
However, Celcom did quietly updated the service disruption notice on its website which has now claimed that the issue has been rectified at 11:25 AM.
Despite that, there were plenty of complaints coming from Celcom’s customers on Facebook and Twitter throughout the day, even as we update this report. Without any official explanations from the telco itself though, it is hard to tell whether Celcom really managed to overcome the issue or is battling other undisclosed disruptions behind the scene.
