If you were experiencing some difficulties in browsing the Internet as well as making or receiving calls for the past few hours through Celcom‘s network, then you might have been affected by the network disruption that was faced by the telco earlier today.
While the reason behind the disruption was not revealed to the public, Celcom has acknowledged the incident through its Facebook page and Twitter handle at 3:14 PM. However, our quick search showed the disruption may have taken place sometime after 2:00 PM.
The issue seems to be quite severe as Celcomās name immediately become one of the trending topics on Twitter for Malaysia and the mobile network company is still on the trending list at the time this article was published:
In its initial statement, Celcom stated that it expects that the disruption would be resolved by 5:00 PM but at 4:15 PM, the telco stated that its network has been fully restored. Hence, you might want to restart your device if you are using Celcomās network.
Update: The issue was resolved and fully recovered at 3.30pm today. Affected customers are advised to restart their devices. We thank you for your patience.
— Celcom (@Celcom) August 25, 2020
Just like previous incidents, the network disruption has also affected Tune Talk which utilises Celcomās infrastructure. Surprisingly, Yodoo which is Celcomās own digital mobile service didnāt release any statement, although according to one of our team member who subscribes to Yodoo, his network coverage completely disappeared during the network disruption period.
We have reached out to Celcomās representative in order to have more information regarding the disruption. However, based on our past experiences with the telco industry in general, telco companies find it hard to fully clear the air when it comes to network disruption.
Nevertheless, weāll keep you posted should there be any updates from the telco.
