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Home E-commerce

TikTok Shop Mall Introduces 30-Day Free Returns For Authentic Branded Items

Return requests can be initiated through the Orders Page in the app.

by Nurul Kamil
July 3, 2025
TikTok Shop Mall 30 Day Free Returns

Image: TikTok Shop

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TikTok Shop has announced that it is extending its Free Returns period from 15 days to 30 days to improve customer experience. These protections apply exclusively to authentic branded products purchased from TikTok Shop Mall.

Brands that are part of TikTok Shop Mall are identified by the official “Mall” badge, which is prominently displayed next to the product title. The 30-day return period begins once the order has been updated to “Delivered”, during which the customer can submit a return request via the in-app Orders Page.

TikTok Shop Mall 30 Day Free ReturnsIt is worth noting that the seller has the option to reject the return request. If this happens, the buyer can submit a second request within 48 hours of the rejection. Otherwise, the platform will close the return request. Once the request has been approved by the seller, the customer has ten days to provide the necessary information to complete the return.

According to the e-commerce provider, this return policy is meant to protect businesses from fraudulent behaviours from customers, such as returning items in unsatisfactory conditions. The policy also serves to enhance the after-sales experience for both sellers and shoppers.

TikTok ShopAdditionally, the shipping fee for “No Longer Needed” returns is covered by the platform, allowing both parties to have peace of mind. Further information on the platform’s return policies can be found on the TikTok Shop Academy page.

(Source: TikTok Shop press release)

Filed Under e-commerceTikTok Shop
Updated 2:45 pm, Thu, 3 July 25
https://lowy.at/dxt9c
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