The global IT outage today, which is reportedly caused by a major CrowdStrike glitch, is also affecting services provided by airports across the globe, including Malaysia’s own Kuala Lumpur International Airport Terminal 2 (KLIA 2). Visitors and passengers alike have taken to social media to report on the numerous issues experienced.
From what’s shared on X (formerly Twitter), all passengers are currently required to check in manually, resulting in long queues at KLIA 2. According to Bernama, this is caused by an in-house AirAsia says system outage. But on the flip side, there have been no reported flight cancellations, though it is advisable that would-be flyers check in early while this persists.
Terkini!!!
Semua sistem Check In (Online, Kiosks) penerbangan #Airasia mengalami gangguan teknikal.So yang mana ada penerbangan dalam masa terdekat, sila datang awal ke KLIA (T2).
Yang mana belum ada boarding pass atau nak drop bagasi, wajib beratur di kaunter. pic.twitter.com/pD8yYNXMnX
— Syahrul Azlan | Mutawwif Emas 🇲🇾 (@syahrulazlan91) July 19, 2024
KLIA Express also revealed that it is currently experiencing a technical glitch with its system. It noted that tickets cannot be purchased via its app, website, or digital wallets at this time, and is advising customers to purchase tickets directly via its counters.
We apologize for any inconvenience and will update you as soon as the issue is resolved. Thank you for your understanding and patience.
— KLIA Ekspres (@KLIAekspres) July 19, 2024
Meanwhile, Malaysia Airports Holdings Bhd (MAHB) told Bernama that services at KLIA 1 are not affected by the global information technology (IT) outage. Similarly, it is understood that Malaysia Airlines is not affected by this either, though the same can’t be said for Firefly Airlines.
[UPDATE: 19 July 2024 | 5:20pm] MAHB has issued a public statement regarding the matter via its official X account. The local airport operator says its network remains unaffected by the global outage, but some of its airline partners are indeed experiencing disruptions. It is advising passengers to get the latest updates and instructions regarding their flights directly with their respective airlines.
For the latest updates and instructions regarding your flights, please check directly with your respective airlines. Our airport personnel are on-site to assist passengers from these airlines. Don’t hesitate to reach out if you need help.
— Malaysia Airports (@MY_Airports) July 19, 2024
[UPDATE: 19 July 2024 | 5:30pm] Added the official statements by AirAsia and Firefly Airlines
🚨 IMPORTANT NOTICE: Our core reservation and check-in system are impacted by a global IT issue affecting airlines worldwide. You may experience slower check-ins and longer queues and we are doing our best to address this situation. We appreciate your patience and understanding…
— AirAsia (@airasia) July 19, 2024
— Firefly Airlines (@FireflyAirlines) July 19, 2024
[UPDATE: 20 July 2024 – 12:00pm] Users on X (formerly Twitter) are reporting that check-ins are still done manually at KLIA Terminal 2 today, as kiosks are still undergoing under maintenance.
Crowds n queues really built up in the 2 hours was in queue. People had been calm earlier but the shouting eventually started. Serious sprinting still going on through airport #KLIA2 #bluescreen #Crowdstrike #airasia #mahb @MOTMalaysia pic.twitter.com/Wzk3PflPe5
— John (@eljohn88) July 20, 2024
PSA: 4 those traveling out of KLIA2 be warned that there are long queues cause the kiosk check in machines are down.
Good news is if you have e boarding or printed boarding with light luggage u don’t have to queue to check in or drop oversized luggage. pic.twitter.com/Xjj0Xlh3aL
— KL (@Klchan3) July 20, 2024
