The Mi Exclusive Service Centre in Plaza Low Yat has ceased operations a few days ago. No official word has been given regarding the closure, and the other service centres in Malaysia are operating as usual.
The Mi Exclusive Service Centre, which opened in November 2014, was a significant one as Xiaomi used the outlet not only to accept devices for warranty purposes, but also a showcase area for the company’s products. These include the Mi TV as well as accessories and other devices that are not yet in the Malaysian market.
Following a tip from a reader (thank you!), we paid a quick visit to the outlet to verify the photos we received. The outlet has indeed closed down, with a notice pasted at the store entrance. Inside, staff were seen in the final stages of clearing the store.
Given that the Mi Exclusive Service Centre is run by a third party appointed by Xiaomi, this isn’t an indication of anything from the Chinese company. Its other service centres are still up and running in six locations around Malaysia.
Plus, the company is slowly ramping up its physical presence in the country with the launch of the first Mi Premium Reseller Store in Penang.
In any case, those who are looking to send their Xiaomi devices for warranty in the Klang Valley can do so in Amcorp Mall. The other service centres around Malaysia can be found here.