UPDATE (22 Jan): Eligible Surface owners in Malaysia are now able to obtain their new replacement power cord. More details below.
UPDATE (410PM): Microsoft Malaysia has confirmed that our market is part of the recall program. Read more for further info.
If you owned a Microsoft Surface Pro 3, we have an alarming news for you: the power cord for your Surface Pro could potentially be a fire hazard. Fret not though as Microsoft will be replacing it for free through a global voluntary recall program.
As the story goes, a small group of Surface Pro owners have reported issues with their power cords and Microsoft has learned that such power cords might overheat as a result of being “wound too tightly, twisted, or pinched over an extended period of time”. This particular voluntary recall program applies to Surface Pro devices that were sold before March 2015 in US and 15 July 2015 in Europe.
Apart from Surface Pro 3, do note that the original Surface Pro as well as Surface Pro 2 are affected by this recall. However, the newly released Surface Pro 4 together with non-Pro models such as Surface Book, Surface 3, Surface 2, and Surface RT are not part of the replacement program.
Microsoft further stated that a dedicated website for the recall program will be online later this week which will shed more light on the issue and the free replacement power cord. Even though the report stated that the recall is applicable throughout the world, we will be reaching out to Microsoft to see if the recall does involve owners of Surface Pro tablets in Malaysia as well.
(Source: Channelnomics.EU, ZDNet)
UPDATE (410PM): In a response to our query, Microsoft Malaysia has confirmed that the voluntary recall program for Surface Pro’s power cords will include our market as well. More information on how customers will be able to obtain free replacement cables for their Surface Pro 1 to 3 under the program will be announced by the company very soon.
UPDATE (22 Jan): Eligible Surface owners in Malaysia are now able to obtain their new replacement power cord through Surface support’s website or by calling the dedicated phone number shown here.
