The reliability of laptops has always been one of the most important factors to consumers whenever they’re looking for a new notebook. While each and every individual has his or her own opinion, Consumer Reports – an independent, nonprofit, consumer product testing organisation – has a more definitive answer: MacBooks are the most reliable laptops, according to its survey.
Consumer Reports came to this conclusion through a survey of 58,000 individuals. In the first three years of ownership, MacBooks have a failure rate of only 10%. Samsung laptops, on the other hand, has a failure rate of 16% in the same time frame. Interestingly, other laptops from Acer, Dell, Lenovo, Toshiba, and HP, have a failure rate of 18% to 19%, which is pretty significant in comparison to MacBooks.
When it comes to consumers’ overall satisfaction with the reliability of their machines, 71% of MacBook owners were satisfied, and only 38% of Windows laptop owners were happy. While this shows that consumers are generally content with their Apple laptop, the cost to fix said machine is much higher than it is to repair a Windows laptop. Because of this, Consumer Reports suggest MacBook owners to purchase the Apple Care extended warranty.
While this may show that MacBooks are reliable laptops, Consumer Reports was quick to point out that “reliability isn’t necessarily related to how much money you spend on a laptop.” That being said, this survey does prove that MacBook owners are satisfied with the overall reliability of their machines.
(Source: Consumer Reports, ZDNet)
