Fed up with the service you’re receiving from the telco you’re using because your calls keep dropping? Well, you’re not alone, all three major telcos in Malaysia – Maxis, DiGi and Celcom, have recently been fine a total of RM190,000 by the Malaysian Communications and Multimedia Commission (MCMC) for breaching their license conditions.
DiGi received the heaviest fine in four separate compounds totaling up to RM100,000. Celcom received a fine of RM60,000 for three separate compounds while Maxis was fined for RM30,000 for two separate compounds.
The compounds issued to the telcos were based on test results conducted by MCMC in several locations in Malaysia. You can find out more about the results shared by Malaysian Wireless.
“The telcos were given ample time and reminders to resolve complaints received from their customers concerning the increased occurrence of dropped calls lately. As the regulator of the industry, we have no choice but to fine them for failing to meet accepted standards and levels of service.” – Dato’ Mohamed Sharil Tarmizi, Chairman of MCMC.