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Take this with a pinch of salt. We're still not sure how this happened as details are sketchy, but what we can conclude for certain is lionheart23's friend isn't very impressed.

We've removed the name and phone number to protect the aggrieved, but if someone from Celcom is reading this and would like to shed some light on how an Unlimited Data Only line gets charged a staggering RM8k a month, the customers account number is 97474218!

Name: Naiweng	Comment: celcom slow better you go for p1 wimax..
Rated Article: Posted: 2008-08-23 06:27:01

Name: prankster	Comment: to all those "victimised" by these telco, why don't you lodge a complaint to mcmc via this website http://aduan.skmm.gov.my/ i bet these telcos sure as hell will jump when they are getting letter from mcmc... ask for rebates, waiver and whatever appropriate... mcmc will get it for you... this is how we strike back! believe me...
Rated Article: Posted: 2008-08-03 11:22:24

Name: EvenaH	Comment: Try new WIMAX, free trial www.P1.com.my Promote²
Rated Article: Posted: 2008-08-01 23:10:02

Name: Chris

Comment: Im an IT specialist in a leading IT company, yes thats my true name so you wont get anymore personal details from me. Anyway the subject. celcom 3G or maxis, lets not go even there, i call it cheap not the price but the company. Stop supporting them peps, make a point- be heard n make a different. Go for sumthing else im currently a maxis user but am shifting in coupla days to watever. Neway streamyx the only option here even lets you down, while the world is so far away ahead. This sux! 1 not worth fer d muney, 2 speed its not as stated 3 full of bullshit. CUmmon only results matter. A normal firm here does better then the country. Aint that funnie. its like we think we are ok but we just bunch of idiots fer 'em (those responsible) cummon just give us a decent broadband least compare to the many decent thing many cant have here. If its not for that anadha krishna guy i guess we still just stuck chilin with our RTM's. Standup goverment, tiny people looks more huge then the whole crap of u guys. Owh for christ sake let sumother network providers from outside cum over and do sumthing.. we just wana breathe in the running either ways...get it done! Proud Malaysian

Rated Article: Posted: 2008-07-30 17:00:02

Name: Kevin

Comment: To update everyone on this matter and other related matters. Firstly we found the root cause of the problem. It was a batch processing which was done and a few (less than 3) accounts were impacted. The Pay Per Use (PPU) charging component was added between 26th till the 29th. As such these customer was charged PPU during that period thats why the bill showed RM8k plus. Anyhow we have fixed the issue and also credited back the whole amount to the customer. We also called the customer and aplogised to the person. Our PPU is only RM250 Maximum per month. So if a customer still wants to use PPU he will not get any shocking bills but maximum RM250 for as much he wants to use. As for the network quality we have just completed our core network upgrade by 20 times from the time we first introduced broadband last year. The service should see significant improvement now. However please take note that for certain sites if there is a huge volume of usage there could be potential congestion at that specific area. This is where we need to upgrade the access portion. We are proactively monitoring these areas and also through customer feedback we take action. Sometimes there are new building erected which also can cause a customer to have poor service from before. By getting details this would help us identify the issue and fix it sooner. We are also in the midst of automating our Fair Usage Policy which will help 97% of our users to have good speeds and experience. currently about 3% of the users are utilizing almost 90% of the allocated capacity. During peak periods when these small minority of customers exceed thier 5GB allocation per month thier speeds will be throttled to sites where there is heavy downloading (peer to peer apps)and allow just simple browsing. However during non peak times these customers can carry on doing thier heavy downloading/peer to peer apps. We have also longer term plans on how to effctively improve the service offering.

Rated Article: Posted: 2008-07-07 12:30:58

Name: mimpi indah	Comment: Thanks erry... Can anybody give me some suggestion, for the best broadband package that i have to chose. Tq..
Rated Article: Posted: 2008-07-07 10:20:37

Name: john kk	Comment: i think celcom better have a visit to maxis and Digi learn their method and service provided then only i think u can improve and give a better service.
Rated Article: Posted: 2008-07-06 04:28:18

Name: sss	Comment: Malaysia Boleh
Rated Article: Posted: 2008-07-03 17:17:54

Name: erry

Comment: when u using postpaid or prepaid with PAYU plan, the charges is not by minute, but by data received. example, you connect for 3 minutes only, but go to the telcos portal 400kb (40sen) then download 1 song 5mb (rm5) so its already rm5.40 mimpi indah, u should sign up for maxis postpaid unlimited data plan, rm99 only. this is my advise: 1. set your data profile 'require authentication' option to on. so if u accidently push the internet button on your mobilephone/pda, it will ask to confirm username & p/w before can start surfing. 2. set your homepage as blank (example http: only). this 1 if accidently push the internet button on mobilephone/pda will result page cannot be found - so u wont be charged. 3. turn of the function of 'display image' - image will cost u more.

Rated Article: Posted: 2008-07-03 07:37:28

Name: Lee Tran	Comment: 5mins 3G on Hotlink prepaid is 10RM... i think just wait till it's for free like in Japan
Rated Article: Posted: 2008-07-02 16:19:29

Name: tpl	Comment: i just got my maxis bill and it shows from 24-27th june my 3G used up 70000kb = rm700+. WTF. wanted to post it in forum but dont know how to..
Rated Article: Posted: 2008-07-02 15:30:38

Name: Ray	Comment: Internet in Malaysia is expensive, including broadband if you rate them based on the charges you pay and the actual service/speed you get. I went to Vietname, their broadband is VERY VERY fast. No wonder our e-commerce take off so slow. wired or not wired also slow, but expensive, that why we have MSC => MULTIPLE SLOW CONNECTION or MAINLY SLOW & COSTLY
Rated Article: Posted: 2008-07-02 13:36:04

Name: zanuk	Comment: 3G very costly, it gonna be end if no good planing, what a waste
Rated Article: Posted: 2008-07-01 23:46:53

Name: mimpi indah

Comment: I'm using maxis value 50 and tried to connect to the internet by using my phone as a modem. What i realy suprise is..it cost me more than 400++ for only 10minit usage. I called the maxis center and they told me maybe the connection is connented and disconnected more than 20times. For one connection it cost me 20rigt. So i asked them why u didnt stop my connection coz it already over the credit limit. And the aswer is, they cannot block while i'm surfing. The connection will be block after the next connection. My angger has come to over limit..it lucky im not transform to jinchuriki, saiyan man, or hulk...hehehe. Now im using celcom xpax 3g prepaid for only 8ringgt for 24 ours usage. But the speed(paham-paham jela..sekejap connect sekejap tak). I called the service centre and the answer is same like others(upgrading their system).

Rated Article: Posted: 2008-07-01 14:05:12

Name: Mr K	Comment: punkyswat, Malaysia's newspaper also same(the best in the universal). When someone complaint something and published in the newspaper. the content is "a car shop in KL service isn't good always cheating blar blar....". hello KL has a lot car shop ler....which one?
Rated Article: Posted: 2008-06-30 17:03:49

Name: Kevin

Comment: Few probabilities here that could have happened 1) Customer used the service overseas and got charged for roaming (usually data roaming is very expensive) 2) Customer might have bought content via his data only service. 3) Error from the billing division based on CDR not being surpressed. We will check and revert. As for slow speeds we would like to know more like when it happens? which area you are using from so that a technical team can go and check.

Rated Article: Posted: 2008-06-30 16:29:19

Name: Smartrulepro again

Comment: I use advanced data package RM98 per month....the connection damn...sometimes fast, sometimes slow, even sometimes just 1kps, better i use dial up, at least got 56kps.. like hell...Most of the time is slow..go to center..sory sir, we are doing maintenance....everytime give the same answer (no excuse, this is the stupid way to cover your poor services)...if u do maintenance every time...then my internet speed wil be disturb every time...so what the money i paid for?? For you to do maintenance, each 2-3 days, you do maintenance ar? so hardworking...i paid the money for wat?? Is better i take RM68, no different what as the maintenance is doing everytime..If i trade in Forex with the grandmum internet speed, i will going to bankrupt, every second is important in trading...what the hell internet speeds/services??

Rated Article: Posted: 2008-06-30 11:27:11

Name: bundle b	Comment: There must be an explanation to this. I think we just can't just tembak Celcom. I know their service is not that great but, listening to only 1 part of the story is different. If Celcom replied, please share with us ya! I'm eager to know too
Rated Article: Posted: 2008-06-30 10:05:34

Name: nazrell	Comment: i used the celcom 1+3 by giving the additional line to my girlfriend then talk to her theres like no tomorrow, at least it paid me back after what celcom has charged me before from the data charged, a simple solution for me hehehe
Rated Article: Posted: 2008-06-29 23:52:53

Name: erry

Comment: data only plan means cannot make call. can only surf and SMS. credit limit is for charging on call out and SMS out. its not count on data received (surfing). maybe data is being charged after full month. not like call/SMS, charged after finish make call or after msg being sent. like cHa-cHa said, it can be the celcom agent who activated this number. activated as data plan only but choose PAYU. nazrell - celcom 1+3 is plan for dad to call wife and 2 kids (like their advertisement) only and vice versa. if the 3 supp line number make call out, 30sen to any number (even same network!). 6 hours per month already rm108 per number! if your supp line make call a lot, go to maxis or digi family plan, call out to same network only 15sen, save half then celcom! bRaT - number different on bill and when sign up, another good services from celcom! haha KRISARU - the modem can make call out. but then u need to subscribe to voice+data plan. if celcom, voice plan is rm30 access fee or rm50/80/130 monthly commitment (depends which 1 u want to use) then add the rm68 unlimited data plan. let say u took the rm30 access fee, so ur bill will be rm98 per month excluding call out and taxes.

Rated Article: Posted: 2008-06-29 15:12:17

Name: nazira

Comment: i do dc the connection after use. Enable 3g connection when using 3g connection and disable 3g connection when not using it. Well, maybe celcom can blame customer for using PAYU (pay per use) before subscribing unlimited plan (or perhap accuse for customer's technical negligence a.k.a customer-is-wrong-speculation). My point is, the why they don't disconnect my line when my call limit is already used up and instead keep charging our money? I had a feeling it just another set up so they can 'korek' pocket us every month.

Rated Article: Posted: 2008-06-29 03:58:55

Name: KRISARU

Comment: Well, this is Malaysia, semuanya boleh. Who cares mind set. Even 2 weeks back I have subscribed Celcom at Selayang Tesco Extra(BlueCube). The sales lady told me, the package and the modem is better capacity, bcoz I can use Voice call, and SMS beside Internet surfing. After activation, tried to use, but not happenned beside surfing alone. Call back the sales lady, she didn't give a good explanation. When called Celcom Support line, they gave a GREAT !!! answer, that no such things available in the package. I asked them, then why gave Ear Phone in the box along the modem, the staff can't give me a proper reply. I really felt cheated by Celcom. Well Malaysia boleh!!!! Our consumer right never protected. I am just thinking to get back my refund (2 months advance I paid during when I subscribe the package and the worst is till now my connection is like a hell (worst than Maxis Broadband). Seeking advice what the best should I do? Should I return the modem and get refunded my 2 months advanced payment if possible? Few times I called them, why my connection is so bad, they keep saying they are having technical problem. But I don't know until when? But providing survice then when ready? Thank you for anyone's comments.

Rated Article: Posted: 2008-06-28 21:47:45

Name: nazrell	Comment: I also had this kinda problem, at 1 time i was charged RM1K++, what i did is used da 1+3 an made call for at least 6 hour per day to my additional numbers
Rated Article: Posted: 2008-06-28 21:47:04

Name: nazira

Comment: no very long ago, i've been subscribe with celcom voice package. I used 3G before I call their service centre to activate 3G unlimited just for few days. Sadly, they didnt apply the 'RM250 limit' instead my 3G usage went boom as it goes up to RM1.9K. When I went to their service counter, the officer blindly blaming and accusing me for "You shouldnt call the service centre for 3G unlimited activation." (Wish I could stab the woman at the counter though for her foolishnes. Seriously, what is the use of helpline 24 hours???) It took 2 years for me to settle down the payment and the legal fee. Now, I am very happy with DiGi Unlimited EDGE although it slow but it is very stable and unlike Celcom 3G it always had dc problem. Now, I am 'voluntarily' promote Digi and un-promote celcom (for their bad service since I subscribe with them) with my friends at office. My colleague also happy with DiGi (or Maxis) subscription than celcom. Go DIGI!!

Rated Article: Posted: 2008-06-28 21:37:23

Name: apextm

Comment: this is my advise...when you subscribe the 3g plan please subscribe the unlimited plan..if you subscribe the pay per use plan then it is a disaster for you.it happen when you connected to 3g..whenever you connected 3g make sure that u disconnected it.check at your phone 3g internet sign..when it is connected even you didnt use it, it still download data to refresh ur internet from your 3g connection.so my advise here when you subscribe pay per use plan make sure you disconnect your 3g data connection if not using it..i think its not celcom fault only that celcom make use of customer that didnt understand how it works.to avoid this, when u subscribe 3g plan make sure u subscribe unlimited plan if u dont want all this..

Rated Article: Posted: 2008-06-28 19:11:22

Name: Adrian	Comment: Should put into newspaper..really.. even though if he uses exist his limit, I have read celcom TNC before..it has no limit for its bandwith.. But Maxis has.. I'd expect this thing will actually happen on Maxis but it happened on Celcom 1st..
Rated Article: Posted: 2008-06-28 13:58:33

Name: bRaT	Comment: i'm just sign up for celcom broadband... just recieved my 1s bill..the number appeared in my bill and the number i've been register wasn't the same number dude.... thanx goodness there wasn't any unexpected bill.. just wait n see for my next bill though...hahaha...
Rated Article: Posted: 2008-06-28 11:43:34

Name: Smartrulepro

Comment: I agree...celcom is damn suck...i just subcribe my celcom broadband Advance RM98 a few month ago...the 1st bill i received is totally unsatisfied, during the register i paid for RM98 only + a dunno what registration fees a.k.a. hidden charged. As i told u all, i already pay Rm99 during my registration the my 1st bill supposed no need to paid, rite! after arguing,i no need to pay it. I warning the staff some more, if happen again, u paid the bill for me!!! One more thing, the services is very bad, i already get the advanced package, the speed like ur grandmum! Celcom Boleh ker? Kalo bole mane gi iphone Ori di Malaysia??? Wake up, Celcom!

Rated Article: Posted: 2008-06-28 09:59:11

Name: Max	Comment: luckily i haven't sign up the celcom 3G plan...now i'm struggling whether wan to sign up for digi data plan or maxis 3G plan...any advise?
Rated Article: Posted: 2008-06-28 09:57:06

Name: hazel	Comment: celcom are big cheater..last 3 years ago,i use celcom postpaid..every month i fully paid my bill b4 due date,but on the next month,it still got outstanding bill.how come?my credit limit is RM300,but my bill was over RM1000 and i still can make call out... i decided to stop my line, and now i use digi prepaid & postpaid..much-much more save than celcom & maxis!!!
Rated Article: Posted: 2008-06-28 09:51:28

Name: cHa-cHa	Comment: haha.. this is bc0z of the pers0n wh0 install the package!! wrongly click sumthing else.. i w0rk at celc0m bef0re.. damn sure the pers0n who did this will n0t get perf0rmance allowance for this m0nth.. hahaha..
Rated Article: Posted: 2008-06-28 05:18:53

Name: william	Comment: i m using orange.ch wireless unlimited. It stated unlimited but when the bill came, i was charged in total of 355.25 CHF = RM 1k ++.(3 days of using - business everywhere by orange.ch). When i read the contract carefully, i was only allowed to use 3Gigabyte of browsing and downloading. Worst still that the orange authorise person doesnt not know much about this plan.
Rated Article: Posted: 2008-06-28 01:19:17