One of our forumers sent TMNet an email regarding P2P throttling on Streamyx services, an issue we raised before.  Below is TMNet's reply, published verbatim. 

Thank you for your feedback. Our automated feedback system has forwarded your case to us for our attention and reply. Firstly, we would like to apologise for the late reply.

With regards to your issue, please be informed that prior to the remarkable rise of P2P traffic recently, it has indiscriminately pushed onto the maximum utilization of our network capacity, while on the other hand proven to be utilized by only 20% of our total user.

Due to this, currently, bandwidth are not equally distributed amongst DSL users upon file sharing applications and thus, resulting in a reduced performance in P2P applications.

Nevertheless, such exercise is not exceptional, as some other non-local service provider has already been doing this so as to manage the impact of P2P traffic on their network.

Regretfully, this approach can easily be positioned as unfavourable amongst our subscriber, and we're truly aware of this. While this is not a popular method of controlling Internet traffic, the fluctuation of the connectivity will be considered as best effort basis.

The problem may  surface and appear later depends on the condition of the NET. The feedback received from your good self is very significant for us to improve and again, this is actually how the service is wherever DSL technology is offered on the other side of the world.

Should you require further assistance or would like to submit any enquiry/feedback, kindly visit www.tm.net.my and click "Need Help? Contact our Customer Service".

We hope we have addressed your concern and look forward to serve you better.

Name: JJ	Comment: Y dun they just ask us pay wat eeven we spend? as they say, only 20% limit speed will be provided, so mean we can only pay 20% per user? RM66 * 20% = RM13.20
Rated Article: Posted: 2008-10-29 17:07:21

Name: cheenon	Comment: i love reading this such article. i'm also a victim. PAY MORE GET LESS..."" it just bodoh punye pendominasi" shame of you TMNUT!!!!
Rated Article: Posted: 2007-04-04 22:39:35

Name: Maxis	Comment:
Rated Article: Posted: 2007-03-31 14:00:30

Name: DoNaLd

Comment: get use ba dear brothers and sisters,tmnut treat their works like goverment job.talk big work less,that's their way to conquer the market. As wat i know is the license for internet connection is limited thus those company who intend to apply for license is haunted with the terms and condition set by goverment.Well i have a terrible exprience in Alor Star,i try to upgrade my 512 plan to 1mb,guess i make a wrong selection to upgrade to 1mb coorparation plan which is charge me at rm1.5k for first month,tmnut keep on charging me with that plan even though they din't send anyone to setup for me,after first installation failed in fact i dint use the 1mb plan at all !!! i show up at tmnet centre they ask me to pay the amount they charge even though i dint use the service they provide!!!wtf is this???i admit mayb i make a wrong selection but the problem is they dint set up for me,i cant enjoy that service why i have to pay with bill???guess wat tmnut stuff told me? they said 'i pity u sir,but in this case u have to clear the amount due then i can only send your complaint to hq,they will investigate,and if the faulty is from our site we will pay u back' at that moment my heart shouted 'u thought i'm 3 years old huh?!'

Rated Article: Posted: 2007-03-04 05:02:04

Name: YukiGurL

Comment: The world topest broadband provider - tmnut ? oh god i wonder how it can be..always concern on customers? by giving as much excuses as they can ? well i have phone to the customer service thousands of time but sadly they just reading the script which is in front of their computer to me and trying to repeat the stupid troubleshooting by different staffs. well aint tat streamyx quote itself as ''unlimited'' for streamyx users? y now they limit our internet usage like downloading stuff and so on? in my opinion i jus think that bcoz they are in monopoly and they jus do anything that they think is correct and neccessary..from wat i know is tat there are plenty of people supporting the action of tmnut which is blocking our p2p downloading and so on..i still dun believe that blocking the p2p downloading can increase the connection speed since its service oredi consider worst to most of us..tis is ridiculous..so wat for we applied for streamys? jus for surfing ..email..msn? tats nonsense...at last i jus hope the potential competitors like maxis can grow up rapidly and beat the hell of bloody tmnut off.. im swear tmnut will lost its customers for SURE

Rated Article: Posted: 2007-03-01 20:52:23

Name: T-Boy	Comment: TMNet Sucks! 1mbps or 1.5mbps go to hell! Can we sue them on the court? Streamyx = System terrible rusty extremely awfull making yourself X!!!!
Rated Article: Posted: 2007-02-26 13:34:45

Name: malaysia singnet operator	Comment: i'm singnet customer support which operates in malaysia for singaporean, at singapore the speed is 25 MB for consumer ... why so .. KOLOT kepala org2 TMNET ?
Rated Article: Posted: 2007-02-26 13:05:31

Name: Raff	Comment: I just downgraded my 1MB account to 512 b'coz I found out that even if you have subscribed for 1MB, they only restrict you to 512 speed! >:-( This way at least I won't pay them extra money for a service they cannot even afford to offer. And I'm even living in the middle of KL for God's sake!
Rated Article: Posted: 2007-02-20 10:08:25

Name: randomshinichi	Comment: I observed how it says 'your good self' and 'considered best effort basis', attempts to pacify me with bad English. Bullshit. So buying network throttlers out of my monthly fee instead of buying faster network equipment is considered 'best effort'?
Rated Article: Posted: 2007-02-20 02:57:06

Name: Jeremy	Comment: well, TMNET SUCKS!!!!!!!!!!!!!! i'm living in Bintulu, Sarawak.. my streamyx is 1M, and u know what? normal download is 2kbps.. how come 1M go to 2k? they explain to me that is because of the cable they're using... Why did they offer such a high speed service to us when they know they can't fulfill it? owh. did i mention the bittorent normal download is 1k -5k only?
Rated Article: Posted: 2007-02-14 14:20:22

Name: alston	Comment: i hate streamyx....i wants change
Rated Article: Posted: 2007-02-09 10:06:13

Name: zero	Comment: well... but i get 1.5mbps.. and torrent speed sometime 1mbps.. my friend get experimental 8mbps.. we have check our modem.. adsl status.. downstream 1536kbps.. my fren 8000kbps.. what actually happen???
Rated Article: Posted: 2007-02-08 23:56:37

Name: Yamiya Yam	Comment: Another lame excuse. I have to use foul language on TM and all other msia infrastructure monopolies. Curse you all. Collect so much money from the people, yet offer lousy service, and now "degrading" service instead of improving. @#%&*
Rated Article: Posted: 2007-02-08 15:43:58

Name: Unnamed

Comment: Non sense!!!! TMNet always know how to give excuses but doesn't know how to improve. Monopoly company can do whatever it likes. Customer Service = Always blaming or pushing out the complaints (Cut and paste replies and transfered calls). I work in the IT service line and I am sure never did that to my customers. I had heard TMNet wanted to improve long time ago but till now, what did it has improved? Nothing.. I know money is too good for you but don't you feel ashamed? Pak Lah please help us to cure this disease of tak apa and unfairness. We as consumer have the rights to choose. I will change to Penangfon once the service is available. Bye TMNet, you're such a loser company.

Rated Article: Posted: 2007-02-05 15:07:33

Name: bob

Comment: From all the commente posted here, none of them mention anything about the right of subscriber! Do u know that TM actually commited fraud, if they know beforehead they cannot offer such services but still promote to customers? For instead, if they know in advance, from complaints or other means, the speed in certain areas could not be achieve, or as TM net put it- best effort, and TM still offer such speed to new customers.

Rated Article: Posted: 2007-02-05 11:35:56

Name: calvin

Comment: yes i agree tmnet is a monopoly. why is this? in a free market economy people should be allowed to make competion to get the best service. somehow this is not happning. is it because malaysian govt is not allowing other private owned isp to join or the are making it diffcult for people to enter such markets. so TMnet seems the only ISP there and they can give crap service and citizens are the ones who suffer. yes tm shouod limit p2p speed because they are out of capicity but not to such an extent where we get 0-7kb speed thats not fair. some compromision is needed in this situation. now they limit us so much what is the extra bandwidth used for? web browsing? nono that too much.anyway guysPLZ TRY TO SAVE ELECTRICITY AND KEEP OUT WORLD CLEAN AS DESKTOP COMPUTER USE HELL ALOT OF ENERGY. MAINLY PENTIUM 4 ARE POWER HUNGRY COMPUTERS AND USE UP TO 500 WATTS IN COMPARISON TO YOUR AIRCONDITION 1000 WATTS, THAT ALOT OF ENERGY TO USE JUST FOR DOWNLOAD TORRENTS. so make sure you guys turn off your monitors to download all day and if posible use your laptop as they use like 10% of a desktop. srry guys for that but we all need to save the enviroment no matter is its in a small way.

Rated Article: Posted: 2007-02-04 01:44:23

Name: Anti TmNut	Comment: What else is TMNUT Good for? Over Promised & Under Deliver = Monopoly
Rated Article: Posted: 2007-02-03 13:58:41

Name: -name removed due to abuse-

Comment: Malaysia got too many this company going around. Rich ppl is more power and able to do anything they like, no one can CONTROL. When you want to sell a product, you got to know how many product you have, and how many customer you can sell to...if u cant effort, announce the max customer you can deal with. next time TMNUT ppl come to your shop buy something, for example "char kau tiew", u just goreng quarter for him, and when he ask why, then u say "because too many ppl like your food, and there is not enuf, so everyone will eat quarter only....and still u need to pay full price for it"TMNUT no brain...

Rated Article: Posted: 2007-02-03 12:01:47

Name: joe	Comment: tmnet is very known with its throttling method (which is 0kbps all the time). well, other ISP in other country also use throttle but they didnt throttle it to 0kbps 24/7. stupid la tmnet nih.
Rated Article: Posted: 2007-02-03 02:10:54

Name: FirePhoeniX	Comment: We get the promised bandwidth, we find a way to use it. If they couldn't handle that much load at first, they shouldn't sell it in the first place. What they did was the pessimistic option of solving their problem. We don't really have a choice if we're still here anyway.
Rated Article: Posted: 2007-02-02 23:46:06

Name: Fair Solution

Comment: For current situation, a better temporary solution is only limit(NOT BLOCK) bandwidth usage for heavy P2P at peak office and business hours. At night the ISP should release back those bandwidth back to P2P usage due to off peak or non-working hours. For long term solution, the ISP have no choice should increase their facilities and infrastructure due to fulfill the P2P customer needs but then may be due to another FAIR use by each user policy then may be depends package such as 1Mbps package can have maximum(P2P) data usage such as 50GB but with fast speed such as 125KBps. At least we can finish our download within an hour or few hour. Then at least benefit for customer to save the electricity usage. Because of the slow downloading speed, no doubt sure a LOSE LOSE situation coz waste electricity, waste time and waste bandwidth(coz some ppl download half way then stop to continue due to slow or not connection at all!). So if a Quota limit BUT WITH Appropriate package speed (such as 100~125KBps for 1Mbps package) I believe also can be FAIR solution between ISP and User.

Rated Article: Posted: 2007-02-02 17:26:02

Name: Vismon

Comment: [quote LLL]TM Chicken Rice is selling chicken rice. No matter how fast or how slow a customer eats, he still eats only one plate of chicken rice. The funny part is TM Chicken Rice is limiting the customer to finish off the whole plate, is this normal? The customer already paid for the whole plate. Why don't just go next shop. Hmm. Nice story but does not truly illustrate the p2p throttling. A more appropriate story would be like this: 100 people go to buffet lunch. 10% of the customers are fast eaters or heavy eaters and therefore eat up 90% of the food, leaving nothing left for the 90% small eaters. Basically everyone pays the same rate. So TM buffet is telling you, hey you can't eat so much although you paid for buffet. Its not all you can eat, its eat enough to share with others.

Rated Article: Posted: 2007-02-02 14:11:46

Name: Pissed Off	Comment: Let us see here... I'm paying for a 1MB line, and you're telling me I cannot use my 1MB line that I have already paid for?! 20% user dominating 80% of the traffic? That's cause TMNet is selling 800% more service than their recources can cope. "Malaysia Boleh!!" indeed...
Rated Article: Posted: 2007-02-02 12:24:19

Name: Hates throttling

Comment: "The feedback received from your good self is very significant for us to improve and again, this is actually how the service is improved wherever DSL technology is offered on the other side of the world." This is SO WRONG! I have been to AUSTRALIA and what they do is allocate a fixed amount of bandwidth for the user say for example if u get package A, it comes with 20 gig of download quota and no throttling to any p2p software. This is fairer (my taught).

Rated Article: Posted: 2007-02-02 12:23:41

Name: Mr Chicken Rise	Comment: My friend at TMNet tell me they gonna do download limit based on package... maybe 10GB of download per month for each user... no speed restriction unless you have reach your limit... in this case... you can choose to eat all the chicken rice or not... eat it slowly... or eat it all in one day
Rated Article: Posted: 2007-02-02 12:15:13

Name: TMNET SUCK!!

Comment: Imagine u eat TM lunch buffet, the time is from 11am to 3pm, you pay RM50 for it. But the TM restaurant limits your food…. i.e. can not more than other people who are very thin and cannot eat much….Cause the restaurant only prepare food for 50ppl but want to sell it to 100 ppl….haha. If you got “Choice”, you think you want to go to this restaurant again???? We are in Malaysia, we as consumer have no choice and no rights, look at TELEKOM, TNB, SYABAS, INDAH WATER, TOLL…. do we have a choice??? So my friends...just get used to it la.

Rated Article: Posted: 2007-02-02 11:11:45

Name: Adam	Comment: quote from jack: What a joke, in Taiwan they offer 10mb line and its not capped like here I could download my game demos using torrents achieving 1mbps hahaha strongly agree with you, but what to do..... we (especially those who live outside the wonderful-miracle valley a.k.a. Lembah Klang) are left with no choices (oh ya, i forgot, we still have 1511...) Long Live Monopoly ~~~
Rated Article: Posted: 2007-02-02 10:27:48

Name: usws	Comment: Um... does this have anything to do with why my Limewire can't search and my bitcomet can't download? Cause if it is... :grrr: Q_Q#
Rated Article: Posted: 2007-02-02 10:25:11

Name: sky	Comment: news about net neutrality appears in slashdot.org at http://politics.slashdot.org/politics/07/02/01/1951226.shtml arstechnica article http://arstechnica.com/news.ars/post/20070201-8750.html
Rated Article: Posted: 2007-02-02 09:56:17

Name: swgiant	Comment: the area puchong seems no have throttling issue there. I have tested and downloaded the v*sta OS within 2 days which about 100 - 160+ kbps
Rated Article: Posted: 2007-02-02 09:56:02

Name: damn the stupid complainers

Comment: shut up. It it was a really fair world you people should be paying by the amount of download. It is because of people like you downloading junk irrelevant to the earth that has jammed essential bandwith used by businesses and for important work. Broadband price by speed and download is a commonplace in many countries to block misusers of the braodband technology for useless mass p2p downloading.

Rated Article: Posted: 2007-02-02 09:04:35

Name: Wardenz	Comment: I have read somewhere you can get around throttling problem by enabling the encryption option. It works for me so far. I was able to get around 27kb to 50kb download
Rated Article: Posted: 2007-02-01 23:30:15

Name: LLL	Comment: Here is a story: TM Chicken Rice is selling chicken rice. No matter how fast or how slow a customer eats, he still eats only one plate of chicken rice. The funny part is TM Chicken Rice is limiting the customer to finish off the whole plate, is this normal? The customer already paid for the whole plate. Why don't just go next shop.
Rated Article: Posted: 2007-02-01 21:53:42