On Friday, 28 September 2007, Lowyat.NET received a 'Notice to Take Down' letter addressed to its owner and administrator via e-mail from Solicitors Lilian & Associates acting on behalf of Kenny Wong (forum nickname: kennywongyf) and Chris Lau (gtoracer1) of 'Mobile Care Stop', a mobile phone retail shop in Subang Square, Subang Jaya, Selangor.  The letter threatens to join the administrator and owner of Lowyat.NET in a High Court action for damages, but does not state specifically what the cause of action is. 

The letter demanded that by Monday 1st October 2007,:-

1. We remove "all postings by a Mr Goh Chee Pheng, and responses thereto by the supporters of Mr Goh in his quest to ruin our client from the forum"; and

2. Ban Mr Goh (forum nickname 'AntonioKane')  from Lowyat.NET 'at root level'.

Background

On 28 August, Goh Chee Phen (AntonioKane), opened a thread in our Trade Zone Helddesk & Dispute Resolution Corner to complain about alleged misleading conduct and bad service provided by Mobile Care Stop.  The gist of the complaint related to Goh's purchase of a AP Sony Ericsson S500i mobile phone.  Goh claims that after 3 days, the keypad cracked.  Goh further alleges that Mr. Kenny Wong, 'manager' of Mobile Care Stop had informed him upon purchase that the phone came with 1 year warranty, and that he just needed to bring the receipt.  

When Goh returned to Mobile Care Stop after 2 days, it is alleged that a Mr. Chris Lau informed him that there was no warranty on the keypad. 

Goh opened a thread in Lowyat.NET as he had come across Mobile Care Stop through a sales thread advertised by Kenny Wong on Lowyat.NET.  For the uninitiated, Lowyat.NET has a 'Trade Zone' where members may open up threads for free to sell or advertise their goods.  

This is not the first complaint among Lowyat.NET users about Mr. Kenny Wong.  A thread was opened several months earlier by another user alleging unethical and unfair business practices.  Lowyat.NET has not verified or ascertained the accuracy of any of these complaints.

Tribunal Case

Goh had lodged a complaint with the Consumer Affairs Tribunal about the practices of Mobile Care Stop and has a hearing date on Tuesday, 2nd October 2007.

Update : The Consumer Affairs Tribunal has rejected the complaint filed by Mr. Goh. We also received a copy of a report from Sri Bermaju Communications Sdn Bhd who handle the warranty of the phone in question. The report states that the damage to the phone was caused by excessive force and hence is not covered by the guarantee.  

Lelong Sales

Mr. Kenny Wong and Mr. Chris Lau also sell their products on auction site, Lelong.com.my.  As it happens, Lelong's forums also contain a thread alleging dishonesty by Mobile Care Stop.

Name: Ronson	Comment: Lesson: Warranty only covers poor materials and workmanship and not item abuse by the owner.
Rated Article: Posted: 2007-10-08 04:14:42

Name: ikan83	Comment: fuh.. already made plan to buy from him.. thank god... thx LYN.. We will support u till the end...
Rated Article: Posted: 2007-10-04 09:26:39

Name: ky	Comment: i wonder what's next?
Rated Article: Posted: 2007-10-04 09:25:19

Name: boy.jactech	Comment: i will always sapport lowyat.net no matter what happend !
Rated Article: Posted: 2007-10-03 00:41:42

Name: neeko	Comment: Mr. Kenny Wong, 'manager' of Mobile Care Stop had informed him upon purchase that the phone came with 1 year warranty When Goh returned to Mobile Care Stop after 2 days, it is alleged that a Mr. Chris Lau informed him that there was no warranty on the keypad .
Rated Article: Posted: 2007-10-02 03:57:44

Name: SUCStudent	Comment: I am now very aware of the "popularity" of Mr.Kenny's services. Even though i never met him b4 or done any business with him, I for one am sure not to buy ANYTHING from him ever in future. Thats the least i can do to contribute.
Rated Article: Posted: 2007-10-01 19:21:49

Name: NewbieBetta	Comment: woohoo...way to go man...good job..your the man your the man..sue him kao kao..
Rated Article: Posted: 2007-10-01 17:56:11

Name: Like I Care About You, KENNY

Comment: TY LYN for this notice. Will never deal with this person in the future. I will try to post a link of this page to others trade site.Kenny, you sure are a joke man. Without you, today won't be as cheerful for me, you are da man. Oh ya i ask my lawyer fren about this letter from yours, and one thing please look for benchmark standard lawyer firm, don't use some ciplak 1, spelling also can wrong SWT. All the way kiddo, learn to grow up and be mature k? Entering people property(LYN)to shit dunno how to cleanup so now you dip yourself into own shit. Name smelly.

Rated Article: Posted: 2007-10-01 17:10:26

Name: Warren Lee	Comment: Haha, almost bought a phone from him, cos his phone price is so cheap, thank goodness didn't make a decision to buy from this Mr. Kenny. Support u LYN!!
Rated Article: Posted: 2007-10-01 17:05:39

Name: alken	Comment: Usually the court will in favor to consumer when it comes to cases like this.. tell Kenny and Chris to fly kite and save their time ler.. By making a stupid lawsuit now makes thing worst for him.. now everyone in LowYat forum knows about it.. I think they can kiss goodbye to their business..
Rated Article: Posted: 2007-10-01 16:18:53

Name: asc2	Comment: lol, funny, Kenny Wong you got my attention, whatever the case, no business from me and anyone i know whatever is the result from the lawsuit
Rated Article: Posted: 2007-10-01 14:43:09

Name: stanley88	Comment: LOL....nice going with the lawsuit, i dint even know this case existed because i dont visit all the sections. thanks to your action , i will be careful not to deal with you guys in the future.
Rated Article: Posted: 2007-10-01 14:41:44

Name: Moon	Comment: Aiyoyo.....Lawyer also wrong spelling lor.....really can't find the word "Presisting" lah....muahahaha....like Uncle Bill said, use Spelling Check mah.....kakakaka
Rated Article: Posted: 2007-10-01 12:24:54

Name: DIE conmen!	Comment: I'll definitely tell my friends at Taylors College about it, better still tell everyone I know... Good luck in your business chris & kenny... one day when you run out of business we LYN forumers might just help you in clearing stock at rock bottom prices!
Rated Article: Posted: 2007-10-01 12:21:04

Name: jananan	Comment: haha... the comments on this thing is going to be endless... mods, how about making this a sticky... haha
Rated Article: Posted: 2007-10-01 12:14:12

Name: Yukirin

Comment: Ban Mr.Goh to root level ??? I much prefer BAN both you/it (MR.KENNY) & you/it(HIS PARTNER) IP and e-mails . Furthermore, I wish to say thank you for giving me such a good material for my next teaching, titled as 'UNprofessional & UNethical Business practice' and 'What're the DO's and DON'T's before writing a lawsuit letter' Suing people without thinking the consequences = DIGGING YOUR OWN GRAVE

Rated Article: Posted: 2007-10-01 11:46:36

Name: eusioxn	Comment: i give my full support to lowyat.net.
Rated Article: Posted: 2007-10-01 11:37:05

Name: FarkUChris&Kenny

Comment: Woohoo...greatly done by LYN! I was almost get conned by these guys from the aforementioned shop. I was in a hurry to get a w850i as present to my fren but after trading in my k700i,and waited 1 day with confirmation - SURE HAVE STOCKS! They called me in the dying minutes of next day and told me still no stock...wtf! It's ok..the trade in value is so much lower compared to the "standard" value. To have chinese lang support, I need to pay this s*** shop extra RM20, only being told when I was there, suck rite? The worst..this guy so called himself as Chris, with very "suck looking" hair..his attitude is unbearable. I was so happy that I managed to get back my k700i intact and I ended up paying much lower $$ in other shop to get my w850i. U SUCK MAN, Mobile Care..perhaps changed your shop name to Money Suck Stop! Viva LYN!!! Kudos LYN!!!

Rated Article: Posted: 2007-10-01 11:16:39

Name: edison	Comment: can foward this issue to other famous forum/site?let everyone is mys know this fellow lets make it ( yes,is a "it") shop "zap lap"
Rated Article: Posted: 2007-10-01 10:27:26

Name: norrafi	Comment: I do think LYN can fight back, remember that we need to accept T&C before we want to be forumer. Dont afraid this idoit, they 'tarak baca punya' people.
Rated Article: Posted: 2007-10-01 10:03:31

Name: AhB	Comment: people are stingy some time... keypad too expensive...
Rated Article: Posted: 2007-10-01 10:02:25

Name: sakuraboo	Comment: real idiot. i would have replaced the cheap keypad rather than pay some lawyer for some stupid suit. i really wonder whether that guy has any money to continue the suit against LYN. LYN shouldnt waste time with this such losers
Rated Article: Posted: 2007-10-01 08:14:25

Name: Marcus	Comment: typo error even on the lawyer letter title: PRESISTING? what on earth the word is that?
Rated Article: Posted: 2007-10-01 02:34:06

Name: STYC

Comment: I'm very sure Kenny is born with totally no brains. Want to sue me now is it for calling you no brains? PLEEEAASSSEEE LAR!! Here's some advice for you Kenny. Continue with your lawsuit lar. In the end, when every forum and every sales/trade site (Ebay.com.my, lelong.com.my, etc) decide to work together and boycott you, I tell you, you will guarantee have no future business here in Malaysia, maybe even Asia. Unless you want to post your sales on an African or Israeli forum, continue lar with your stupid lawsuit. Really a "potato" in the making. Why not sue Lelong as well for defaming you? What other sites are defaming you, go SUE them lar, chicken s--t!! Why make trouble here, you fag?!?! Go use your tiny, little brain and think lar. Everyone defaming you. Every site defaming you. Don't you think you should look in a bloody mirror and wonder who's wrong here. Really lar you, Kenny. An embarrassment to nature and all the Chinese around the world. It's very sad for those who are associated with you.

Rated Article: Posted: 2007-10-01 01:16:06

Name: passerby	Comment: The letter make thing goes worse. Now everyone who comes to LYN also know this case alr. Previously just some people who used to visit "Trade Zone Helpdesk & Dispute Resolution Corner" will discuss about this. Now...haha. GOOD JOB!!
Rated Article: Posted: 2007-10-01 01:08:33

Name: Stellar	Comment: Yeah...We will always support LYN no matter what happen!!!Guys, if anything happen to LYN,all of us come out and help wei
Rated Article: Posted: 2007-10-01 01:08:18

Name: sorlou	Comment: guys please do update me if you guys are making a donation sueing back kenny fella, previously i bought a phone from alvin from gadjet junction the phone suck and they never admit their wrong..from that day onwards i never buy anything from there anymroe! anyway I think those guys ae linked..
Rated Article: Posted: 2007-10-01 00:26:05

Name: WinkyWinky	Comment: i support Antoniokane....he did the right thing...even if he bought the phone from Sony Ericsson Center...they shud also replace back the keypad...cuz is the Sony Ericsson fault...same to the MR.KENNY WONG..he shud replace for him too...i support LYN...the sue wont do anything to Lyn
Rated Article: Posted: 2007-09-30 22:54:08

Name: stupidshop	Comment: Maybe in future, LYN needs some T&C in the register as a member for immunity of any liability? Or maybe hosting this server offshore will help? Owner of shop: have heard of the word backfired? Your lawsuit will result in many not going to that shop after this. Word of mouth powerful. What is your action on this Se7en?
Rated Article: Posted: 2007-09-30 21:55:50

Name: Jimmy	Comment: wwwwwweeeeeeeee!!! Steve Job Wannabe!!
Rated Article: Posted: 2007-09-30 18:21:40

Name: syong888	Comment: Full Support to Lowyat.NET !!!!!!!!
Rated Article: Posted: 2007-09-30 16:24:36

Name: naka	Comment: hmm...taking chance to earn extra $$ by sued ppl.nice trick.another attack to those free speach blogger.hopefully all lowyat member gethering proof it lowyat mod need our help.so can get another kick back to them.
Rated Article: Posted: 2007-09-30 15:05:06

Name: Din	Comment: Go LYN Go... We will always be your supportive members. To he** with the lawsuit... We know you will win... HOOAH!!!
Rated Article: Posted: 2007-09-30 14:57:10

Name: narutofan

Comment: clearly this kenny guy already knew that he will definitely lose if he fight straightly against AntonioKane regarding the warranty providing issue, so he use backdoor way by threating to sue LYN... Kenny just dont get it, he guilty bcoz his bad practice of customer service ( not providing warranty card upon sold )..this is one of thousand way for seller to cheat customer..and kenny`s excuse was `no stock of warranty card`,lame excuse I must say.

Rated Article: Posted: 2007-09-30 14:19:42

Name: cn9ne	Comment: Dear Kenny, You have damaged your own reputation here. No one really defamed you, you defamed yourself. Think about it. For a RM10++ keypad? D'oh, replacing it is worth than going through all this hassle. I LOL'd!
Rated Article: Posted: 2007-09-30 13:32:08