Zippy internet banking - That was the phrase that caught our eyes at the end of a 6 page info kit preview on the proposed revamped Maybank2u 2.0 internet banking portal. We have in the past taken Maybank2u to task for reliability issues with their banking portal. After all they do claim to be the "largest internet banking site in Malaysia with nearly a million active users and 600 payee corporations completing 25 million transactions worth 3 billion ringgit a month". Having an internet banking portal that goes missing for hours at a time, or takes about 4 minutes to load is definitely against the fundamentals of internet banking.

So we came away impressed back then, you would have been too. We waited with hopes in our hearts.

"With the all-new, all-you M2U 2.0, Maybank now has an internet banking portal built using modern code on a next-generation platform. The chosen platform is scalable and opens the door for Web 2.0 style features to be implemented on the portal. Armed with a new mindset, modern website templates, content management platform and streamlined internal processes, M2U 2.0 now paves the way for richer interactive content, online support and even mobile banking in the future."

 
After about a month of sneak previews and beta testing, the M2U 2.0 site went public today (ie no more old ugly M2U). We jumped onto it like kids to candy. But what we did get was just more of this.

 

We're still unsure if the revamp was just a cosmetic makeover. The new site is comparatively slower then the site it is replacing. Prettier but slower. We at least used to be able to get some banking done in v 1.0, but on v 2.0, its completely impossible. There is a 5 minute security timeout if you leave the site idle, and since the site takes a lot longer then that to load, you're forced to log out before actually being able to log in! And when you do get logged in and try to access any of the services, they mysteriously become unavailable and you get logged out as well. 

 

So yeah, we'll give them the benefit of the doubt. It could just be a huge surge in curious onlookers of the spiffy new interface,  or it could be some kind of unforeseen errors. It could even be the 38 million treat points they have up for grabs, but for a revamp that was claimed to be tested and improved for 3 months, that cost an estimated RM5 million to complete - this new M2U 2.0 isn't getting much loving from us anytime soon.

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