We wish to inform our customers that the
Internet service is currently experiencing a degradation in performance caused
by several outages at some of the international links.
This is attributed to the Richter 7.1
magnitude earthquake that struck off the southern coast of Taiwan at 12.07 a.m. on 27th December 2006, which caused
the APCN2 (Asia Pacific Cable Network 2) submarine
cable fault between Shantou, China and Tanshui, Taiwan and between
Lantau, Hong Kong and Chongming, China.
This has caused
outages at several TM Net international transit and peering links, mainly to
the said countries. As a result, Internet users in Malaysia
and other parts of Asia may be experiencing some delay when assessing content
and websites hosted outside of Malaysia,
especially in U.S., Japan, China,
Taiwan, Korea
and Europe. TM Net has taken
immediate action to divert traffic through other back-up links to reduce the
traffic congestion.
The international providers are carrying
out immediate restoration works to rectify the
problem. We will be making
further announcements when the service has resumed.
TM Net Sdn Bhd
apologizes for any inconvenience caused whilst at the same time, we would like
to assure you that we are doing all that is necessary in order to restore the
service as soon as possible.
Customers can call TM Net Customer
Interaction Centre at 1-300-88-9515 (24 hours) or 1-300-88-1515 from 8:00 a.m.
till midnight or e-mail us at
for further enquiries about this matter.
Update : While the above statement is from TMNET, we have enough evidence to suggest that all major ISP's in the country are affected by the submarine cable fault. This includes but not limited to Jaring [ announcement ], Nasioncom, Digi (EDGE), Maxis Broadband (Wired, Wireless, 3G) and TimeNET. We also have confirmed reports that internet services in other countries including Korea have been heavily disrupted.
[ More images below ]
Longest Fibre Cable in Asia-Pacific Region Operational (Monday, October 14, 2002)
APCN2,
the longest international seabed fibre cable in the Asia-Pacific region went
into operation Friday in Shanghai, the biggest city in China.
Telecommunications officials in the city said the fibre cable, which is
linked seamlessly with other international seabed fibre cables linking America,
Europe and Australia, will meet the growing need of telecommunications in
the region.
APCN2, 17,000 km in length,
links China, Japan, Malaysia, the Republic of Korea, Singapore, and other countries and regions.
The cable,
which cost 1.4 billion US dollars in the initial phase, currently has a designed
transmission capacity of 160 Gbitsper second.
Telecommunications
companies from Australia, China, Japan, Malaysia Singapore, and European and
American countries were involved in the fibre cable project.
The
memorandum on the project was signed in 1999.
Comments
Name: jadhfhsdghybv
Comment: how long it take???
Rated Article:
Posted: 2009-01-04 21:00:21
Name: Sean
Comment: Feel shame to Tmnet service ! I'm not blame about the taiwan earthquake case cause the connection problem. Before that Tmnet service also very poor ! techincal support much POOR ! People connection poor and the technical support ask him to change the modem, after my friend change the modem, the problem still there.
Stupid technical suppport ! How a modem could cause the connection slow ! No matter how you complaint to them, they still give you the same answer and don't fix the problem.
Wasting time, money and feel shame to Tmnet provider !
Rated Article:
Posted: 2007-01-02 22:00:06
Name: someone
Comment: my connection is so so screw thx tmnet =.=
Rated Article:
Posted: 2007-01-02 21:36:57
Name: Afzal
Comment: 7 January 2007.. The fastest that tmnet can do... If not we have to wait until futher notice... Damn so boring nowdays... Torrents website also cannot enter.. I hope they can fixed that a.s.a.p...
Rated Article:
Posted: 2007-01-02 21:05:06
Name: alexander
Comment: From the beginning.Tmnet their service are bad.broadband service never dream of their would get better.Selling tmnet product like invincible but comes to problem unable to help!!!Payment every month comes but internet service never get better.Call to their service all like fall asleep.Now this incident happen i really don't know when tmnet will fix this problem? one month or 2 month.After fixed the internet still slow and laggy never give a better one.
Rated Article:
Posted: 2007-01-02 19:29:01
Name: Peter
Comment: I hope streamyx will be fixed faster...
Rated Article:
Posted: 2007-01-02 18:47:21
Name: luffy
Comment: From the beginning.Tmnet their service are bad.broadband service never dream of their would get better.Selling tmnet product like invincible but comes to problem unable to help!!!Payment every month comes but internet service never get better.Call to their service all like fall asleep.Now this incident happen i really don't know when tmnet will fix this problem? one month or 2 month.After fixed the internet still slow and laggy never give a better one.
Rated Article:
Posted: 2007-01-02 17:14:00
Name: deathknight
Comment: From the beginning.Tmnet their service are bad.broadband service never dream of their would get better.Selling tmnet product like invincible but comes to problem unable to help!!!Payment every month comes but internet service never get better.Call to their service all like fall asleep.Now this incident happen i really don't know when tmnet will fix this problem? one month or 2 month.After fixed the internet still slow and laggy never give a better one.
Rated Article:
Posted: 2007-01-02 17:09:54
Name: Geng_kai
Comment: it should TM to give a discount or free pay on our bill for the hold days, a week or a month on this major disaster....your right man i can't live without the internet...a lot may business depend on it
Rated Article:
Posted: 2007-01-02 15:19:05
Name: Peter
Comment: The problem is never fixed with our dear TMnet. Even if the cable is fixed we will still get the shitty service because the forgot to re-route us back
Rated Article:
Posted: 2006-12-30 14:28:27
Name: Peter
Comment: omg!!! i can't online except malaysia website... ...and all the messenger can't sign in! i'm using tmnet streamyx, the connection speed sometime fast, sometime slow... i had check my connection speed...only 8kbit/1kbytes!!! and my cousin live in taiwan...i hope he's alright...
Rated Article:
Posted: 2006-12-29 21:45:40
Name: adam
Comment: at least, my jaring mail box almost receive NO SPAM MAIL compared to about 20 ++ a day b4 the earthquake!!!!! BWWA hahahahaha
Rated Article:
Posted: 2006-12-29 16:18:20
Name: keiw rh
Comment: Omg, nowadays people cannot live without internet.. but will tmnet streamyx extended the bill payment until this mess being fixed for our poor/honorly customers? what is the worst parts is, monthly payment still need to paid even we can't used internet...second worst is no internet
Rated Article:
Posted: 2006-12-29 14:28:14
Name: master yoda
Comment: Seems like there is no connection problem connecting to international websites using my company's leased line. Download 24.56MB from Microsoft website takes about 10 seconds. Streamyx should rectify this problem.
Rated Article:
Posted: 2006-12-29 09:10:55
Name: yoda
Comment: Seems like there is no problem with my company's internet connectivity. Connection is as good as normal. Streamyx should do something about this.
Rated Article:
Posted: 2006-12-29 08:20:29
Name: Firdaus
Comment: The internet does become bad..for a while, but we must not be diverted by this issue as the real casualty was actully happening at Taiwan.
Let's pray (and aid for those who r able to) for thier (Taiwanese) recovery. (some) Malaysian citzen also faced the same local internet service disruption due to the flood.
Rated Article:
Posted: 2006-12-29 08:04:48
Name: Hattasan Kerek
Comment: seem that we have to call for Jim Jeovedi & Raditya Iryandi (hackers from Indonesia) to help us hack all the satelites at atmosphere to get Internet connection back..!!why them??bcos they already hack the VSAT..!!free internet for all..!!!
Rated Article:
Posted: 2006-12-28 13:04:38
Name: Rando
Comment: then how about jaring broadband ? why jaring broadband and maxis doesnt have this problem ? they are not linking to that cable or what ? explain briefly plss..
Rated Article:
Posted: 2006-12-27 19:52:22
Name: hellfried
Comment: well i am just glad that there is nothing wrong on my end. woke up this morning and no internet! went to the office and same thing. luckily in my line of work it is not absolutely essential. hope things will look up tomorrow.
Rated Article:
Posted: 2006-12-27 17:57:12
Name: transfield
Comment: Just use good ole Jaring 1511 or TM Net 1515 dial-up to connect to any international website. Works perfectly well. Old is gold!
Rated Article:
Posted: 2006-12-27 17:17:18
Name: samlee860407
Comment: great, and at last a statement from TMNET
do they need 12hours to post a news like this after the disruption?
Rated Article:
Posted: 2006-12-27 16:11:17
Name: Kumiko
Comment: Poor thingy, my internet slows down so much today, so laggy. Some of the websites have no responds. Only certain website can be connected..
Rated Article:
Posted: 2006-12-27 15:43:52
Name: Azman
Comment: . . . . Any one have any idea of when will this situation come back to normal state (AKA Problem fixed).
We wish to inform our customers that the
Internet service is currently experiencing a degradation in performance caused
by several outages at some of the international links. 
TM to give a discount or free pay on our bill for the hold days, a week or a month on this major disaster....your right man i can't live without the internet...a lot may business depend on it 
