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Mobile etiquette isn't something you're born with, and judging by the garish statistics that have been sent over to us by Intel, it isn't something that comes with age either. It's something that has to be taught, learnt, practiced and to certain extents, enforced.
Studies have shown that 90
percent of U.S. adults are frustrated by others' lack of mobile etiquette when
using mobile devices, including laptops, netbooks and smart phones in certain
places. ("Mobile Etiquette" survey conducted by Harris
Interactive and sponsored by Intel Corporation.)
Nine of 10 adults had a pet peeve
with the following:
* text or type on their mobile devices while driving a car (72%)
* talking loudly on an Internet-enabled device in public (63%)
* discussing private matters in public (55%)
* texting or typing on such devices while in the presence of others (54%)
The survey also found that while
the majority of adults have pet peeves, only one-third (38%) admit to being
mobile etiquette offenders themselves when it comes to texting in the company
of others.
Sound familiar? Well, I guess the only saving grace is that this survey was done in the US and not on our home soil, although I can't say that the results would turn out any better if it were. OK, so no one died and made us the mobile etiquette police - I admit that I myself am guilty of committing many of the above - but I guess that the survey proves one thing; technology may have progressed at lightning speed, but unfortunately our attitudes haven't.
What's your say on this topic? Drop us a comment, cos we'd love to hear what you've got to say about it.
P.S. The full press release is available for viewing after the jump.
Mobile Misfits
Among Us: Intel Survey Reveals 9 out of 10 U.S. Adults Annoyed by Some
Mobile Behaviors
Driving While
Texting, Loud Talkers Top Complaints;
Yet, Most
Don't Think They are Culprits Themselves
SANTA CLARA, Calif., June 17
2009 – 90 percent of U.S. adults are frustrated by others' etiquette
or lack thereof when using mobile devices, including laptops, netbooks
and smart phones in certain places according to the recent "Mobile
Etiquette" survey conducted by Harris Interactive* and sponsored
by Intel Corporation.
Nine
of 10 adults had a pet peeve with 72 percent of adults reporting that
their top annoyance is when others text or type on their mobile devices
while driving a car. As for other pet peeves, 63 percent of adults cited
talking loudly on an Internet-enabled device in public as irritating,
as well as discussing private matters in public (55 percent) and texting
or typing on such devices while in the presence of others (54 percent).
The
survey also found that while the majority of adults have pet peeves,
only one-third (38 percent) admit to being mobile etiquette offenders
themselves when it comes to texting in the company of others.
Key Survey Findings
According to the survey, more than 80 percent of adults have witnessed
someone doing something strange while on a call or accessing the Internet
via a mobile device. This is not surprising, as many adults are computing
on the go with smaller, lightweight netbooks, laptops and mobile phones.
Top responses for strange mobile etiquette behavior ranged from making
a cashier wait until a phone call is completed and texting while driving.
Other responses included using a laptop in a public bathroom and hearing
typing and conversations at a church, funeral and doctor's office.
Eighty-two
percent of adults have been annoyed by others inappropriately using
Internet enabled-devices in public places. More than half of adults
(56 percent) report being annoyed by people who do not follow mobile
etiquette rules in cafes and restaurants, and close to half (47 percent)
felt the same way about movie theaters and concert venues. About four
out of 10 (41 percent) adults mentioned retail and grocery stores as
top spots where they are annoyed by mobile etiquette offenders, while
about a quarter of adults (26 percent) listed public restrooms.
Still,
only 38 percent of adults admitted at least sometimes texting or typing
while in the company of others on their own devices. While 55 percent
said it bothered them when others discussed private matters in public
on their mobile phones and devices, only 28 percent of adults admitted
they at least sometimes engaged in the same behavior.
Smaller, Lighter Mobile
Devices Give Way to New Mobile Etiquette
"We
have more and more technology in our lives – much of it in our handbags,
backpacks, and pockets as well as our homes, offices and even cars.
It is hardly surprising that we are still working out what is socially
appropriate and what isn't – we are still developing our techno-etiquettes,"
said Genevieve Bell, an Intel Fellow and cultural anthropologist who
studies technology and culture.
Even
as new techno-etiquettes are getting sorted out, Bell says, we can look
to common sense, government regulations and the kinds of things our
parents and teachers told us for guidance:
- Experts agree typing
and texting while driving is distracting and dangerous, not to mention
really bad ergonomically. Do yourself and your fellow drivers a favor,
keep the laptops closed and devices put away, or pull over before you
type your next message or email – in some place around the world,
failure to do this will earn you a ticket or worse.
- It turns out mobile
devices don't have secret cloaking properties or their own little cones
of silence. So until they do, if it's a conversation you wouldn't want
overheard, take your mobile device to a secluded area and keep the details
between you and the person on the other end of the line.
- Bell recently had
dinner with a man who confessed that he was the only man in the restroom
not using a Blackberry* – he couldn't decide whether to feel appalled
or left out. Sure sometimes, you just have to make that call, but there
are some places that we can all mostly agree should be considered off-limits.
These locations include public restrooms, locker rooms, places of worship
and restaurants while in the company of others, and especially while
on a date -- unless you need to be rescued, but that's a different social
etiquette.
- My mom taught me
that sharing was good; yours probably taught you the same thing. Turns
out she wasn't always right. When watching videos on your computer in
public, be sure to use your headphones -- not everyone wants to share
with you. Additionally, it's rude to peer over someone else's shoulder,
so be sure not to let your eyes wander onto another person's mobile
device – unless of course you are dying to know what the new app is
or the brand of that hopelessly sexy mobile phone.
- And while we are
on the subject of sharing, the electric outlets at the local coffee
shop or airport with Wi-Fi service are meant for the masses. If others
are waiting, unplug and share the electric wealth, or do as one of my
dear friends does and carry a power strip – you will make friends
immediately.
- Some people can't
walk and chew gum at the same time. I am one of them. Many more can't
text or type while walking. I am one of them, too. So I have learnt
through bitter experience, stubbed toes and faint embarrassment to take
a second, come to a stop and finish typing that message. Otherwise you
risk walking into people, bumping into fire hydrants or creating a big,
mobile etiquette mess.
This survey was conducted online
between April 8-10, 2009 within the United States by Harris Interactive
on behalf of Intel. Participants included 2,160 adults, ages 18 and
older. This online survey is not based on a probability sample and therefore
no estimate of theoretical sampling error can be calculated. For complete
survey methodology, including weighting variables, please contact the
media contact above.
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