It’s well past 6pm, and for a vast majority of Celcom users around Malaysia, rush hour traffic is probably one of the last things that’s on their minds right now. No, it’s not because the roads are still pretty clear due to the Raya festivities, but rather, because Celcom has been acting wonky all day now. Service disruptions have hit in all forms today and consist of anything from a simple dropped call, to something as serious as not being able to make or receive calls or text messages the whole day.

Naturally, the first place/person that Celcom users went to for help was the ever trusty Celcom Careline (1111), but word has it that the volume of calls were so high, it crashed the call center too. Talk about having a bad day huh?

Obviously frustrated, disgruntled users turned to wonderful world of Twitter to let out their grievances on #celcom - and trust me, it hasn’t been pretty. With everything from blatant threats of jumping to another telco to the odd Kanye reference or two flooding Twitter, Celcom retorted via their official Twitter presence (@MyXpaX) with this:

Well, the clock shows 7.35pm here in the Lowyat.NET office and reports (or rather just complaints) on service outage are still flooding in on Twitter, so it’s pretty obvious that the problem has yet to be fixed. We can't say when this mess will finally get sorted out, but then again, neither can the guys at Celcom. Oh well...

Name: DSP	Comment: should be careful next time...always campaign here and there, increase ur customer, better check whether ur server can handle the service or not... I still stick to celcom coz their rates still the lowest..
Rated Article: Posted: 2009-10-02 03:26:57

Name: indi band

Comment: hai all.. for me its all our foult.. everytime going back balik kampung by celcom xpax because we know only celcom got line.. then back @ town switch back to maxis or digi.. poor thing to very loyal celcom user because of not loyal customer frm digi and maxis that always switch to celcom each time balik kampung for any festival then give over load to celcom and the network conjest.. actually for me its not celcom faoult its digi and maxis non loyal customer fault!!

Rated Article: Posted: 2009-09-30 12:18:03

Name: Samuel	Comment: hahaha
Rated Article: Posted: 2009-09-28 13:04:44

Name: KJ	Comment: I got word from my brother working at Celcom saying that the main problem is one of the telecommunication tower has collapsed before raya. Celcom force their staff to not leak any words on this.. anyway anyone here heard about this?
Rated Article: Posted: 2009-09-28 00:10:43

Name: eden	Comment: ive just changed my broadband to w1max...its way better than my celcom broadband...shud have changed ages ago....celcom is a blood sucker
Rated Article: Posted: 2009-09-27 17:22:18

Name: watergunliong	Comment: i am feed up ready..made me wanna change to TELCO provided i-phone.LOLz
Rated Article: Posted: 2009-09-26 23:34:22

Name: taywol	Comment: In Singapore, the government agency (like our MCMC) already slap a big fine to the service provider already. I see this is a good thing as making sure consumer get a good service. Go go. please complaint to MCMC.
Rated Article: Posted: 2009-09-26 15:42:02

Name: cyberdude	Comment: haha, what is the name of the niger in that banner eh? look innocent, same like celcom. oh yeahhh
Rated Article: Posted: 2009-09-26 03:23:55

Name: MOHD AZIZUL	Comment: i nearly lost half a million because of this.... d*** you celcom....
Rated Article: Posted: 2009-09-26 00:56:53

Name: jeff	Comment:
Rated Article: Posted: 2009-09-26 00:41:17

Name: OSM 1	Comment: All busy eating for hari raya so they didnt care much thier work ... die away telekom real bastards blood sucking..
Rated Article: Posted: 2009-09-26 00:14:03

Name: speaker	Comment: @siaoCom, CELCOM is not under Telekom anymore. ur ignorance is unbelievable.
Rated Article: Posted: 2009-09-26 00:08:31

Name: I have no choice but to use land line	Comment: Ah! they just did it again..its been 30mins and now its 8.30pm and still cannot call out...
Rated Article: Posted: 2009-09-25 20:33:24

Name: Elvis	Comment: However , i still enjoy my celcom broadband speed as usual in Malacca area .... no problem at all
Rated Article: Posted: 2009-09-25 17:45:50

Name: eddybear	Comment: Celcom deserve to be call Sial-Com for it incompetence. Come year around coming festival Hari Raya/Chinese New Year always the same story. Cannot call lah,sms not working lah which is why i ported my prepaid to Digi.
Rated Article: Posted: 2009-09-25 17:09:04

Name: siaoCom	Comment: When i see anything related to TELEKOM.. I will move away..Even streamyx, DG broadband roles..
Rated Article: Posted: 2009-09-25 15:41:16

Name: iyouwe.info	Comment: i thought my usb modem spoiled, luckily it was celcom problem.... haiz!
Rated Article: Posted: 2009-09-25 14:22:10

Name: mat kool	Comment: what is the F*** of celcom service , same with berokbang (Bstill no service till now! u are blood sucker Celcom a.k.a BE END!
Rated Article: Posted: 2009-09-25 11:18:44

Name: riz	Comment: Still problem la today. I can't even call my sub-line! Makes me really wanna change telco.
Rated Article: Posted: 2009-09-25 10:44:16

Name: Seezo	Comment: thats why i used 2 different telco.
Rated Article: Posted: 2009-09-25 10:08:34

Name: takanokyohei	Comment: it still down here in my place. i though my sim card fail but it seems celcom line prob.
Rated Article: Posted: 2009-09-25 00:27:25

Name: concerned idiot cos it happen to me

Comment: complain to MCMC - Multimedia Commission. That equivalent to Bank Negara. What for you twit here and there but achive nothing. Write to MCMC and sack the entire team from network optimisation, network roll-out, base station montioring, IT. This is not the first time it happen. Then maybe the Information Ministry will be serious about the KPI. While you are at it might as well complain on P1

Rated Article: Posted: 2009-09-25 00:06:59

Name: KT	Comment: What you mentioned is definitely CORRECT..Buck up,CELCOM!!!!!
Rated Article: Posted: 2009-09-25 00:05:30

Name: pay-jal	Comment: ohhh man.. give them time to fix it.. bravo celcom!!!
Rated Article: Posted: 2009-09-24 22:24:25

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